Support
How can we help you?
A question about your order, your product or a return? We are here for you, 7 days a week.
Track my order
The tracking number is sent to you by email upon shipment.
A question about your package? βFrequently Asked Questions
The answers to the most frequently asked questions by our customers.
What are the delivery times?
All orders are shipped within 24 hours. Delivery in mainland France within 2 to 4 working days. Free shipping from 2 items.
How do I track my order?
Upon shipment, you will receive an email with a tracking number. For any questions, write to us at contact@skinbrise.fr.
What is the battery life?
Up to 5 hours at speed 1 and approximately 2 hours at maximum speed. Full charge in 2 hours via USB-C.
Is the fan really silent?
Yes - less than 30 dB at normal speed, the equivalent of a whisper. Ideal for the office or at night.
Can I return my product?
You have 30 days to return it free of charge and receive a full refund, no questions asked.
What if my product is defective?
Write to us at contact@skinbrise.fr with your order number and a photo: we will find a solution (exchange or refund) quickly.
What payment methods do you accept?
Credit card, PayPal, Apple Pay and Google Pay. All payments are 100% secure.